These Terms & Conditions set out the agreement between you (the customer) and Greenford Florist for all online flower deliveries arranged through our website. They apply to all orders placed by customers in Greenford and the surrounding areas. By placing an order with Greenford Florist, you signify your acceptance of these terms in their entirety. Please read them carefully and contact us with any questions before completing your purchase.
Your order for flowers or related products is placed by selecting items via the Greenford Florist website and completing the checkout process. To submit your order, you must fill in all required information, including recipient name, delivery address, contact details, and preferred delivery date. When you press the ‘complete order’ or ‘pay now’ button, you make a contractual offer to purchase the items listed in your online basket.
Once your order has been received, you will be sent an automated confirmation email detailing the products purchased and the total price paid. Please ensure you check all details for accuracy. Acceptance of your order and formation of the contract only occurs once payment has been authorised and we have confirmed availability of your chosen products for the specified delivery date.
If we are unable to fulfil your order (for example, due to lack of required stock or unforeseen delivery issues), we will notify you as soon as possible and refund any payment received in full. No contract will exist in such a situation.
All our flowers, bouquets, and arrangements are subject to availability. Product images on our website are for illustrative purposes and may differ slightly from the delivered product due to the seasonal nature of flowers. Where necessary, we reserve the right to substitute individual stems or other components with similar items of equal value and style. This will be done to maintain quality and aesthetic similarity to the original item. We will attempt to notify you in advance if significant substitutions are required, but reserve the right to make timely substitutions to ensure your order is fulfilled as close to your expectation as possible.
All prices are displayed in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the prevailing rate. The total price of your order, including applicable delivery charges, will be displayed during checkout, prior to purchase.
We accept payment methods as specified on our website, typically including major credit and debit cards. We reserve the right to refuse or cancel any order if payment has not been received in full or if payment is suspected to be fraudulent. Discounts or promotional codes, if offered, may only be used in accordance with their stated conditions and within the designated time window.
Greenford Florist provides delivery services across Greenford and the surrounding areas. During order placement, you will be able to select preferred delivery dates and, where available, delivery time slots. While we endeavour to deliver at the agreed times, specific delivery times cannot always be guaranteed. We are not liable for any delays that are beyond our direct control, such as bad weather, traffic disruptions, or unavailability of a recipient at the delivery address.
If the recipient is unavailable, we may attempt delivery to a neighbour or leave the flowers in a safe location, at our discretion. A card will be left to inform the recipient where the flowers have been left, or of how to rearrange delivery if required. It is your responsibility to provide accurate delivery information; incorrect addresses may result in delayed or failed deliveries, and we accept no liability for goods lost or damaged as a result. Additional delivery charges may apply if we are required to redeliver because the original details were incorrect or the recipient was unavailable.
You may cancel or amend your order within a reasonable timeframe after placing the order, provided that work on assembling or delivering your bouquet has not yet commenced. Because of the perishable nature of flowers, cancellations may not always be possible, particularly for same-day orders or where fulfilment has started. If you wish to cancel or amend an order, please contact us at the earliest opportunity. Where cancellation is possible, we will refund your order payment in full promptly to your original payment method. Where we are unable to accommodate a cancellation or amendment, we will explain the reasons why and discuss possible alternative resolutions with you.
If, for any reason, your flowers are not delivered on the agreed date, please notify us as soon as possible so that we can investigate and resolve the issue. Where it is established that failure to deliver is due to an error on our part, a full refund or redelivery will be offered at your discretion.
Due to the perishable nature of flowers, we are unfortunately unable to accept returns if you simply change your mind after the flowers have been delivered. However, if you are dissatisfied with the quality or freshness of your arrangement on arrival, please contact us within 24 hours of receipt. You may be required to provide a description or photo of any issues. Where appropriate, we will offer a partial or full refund, or a replacement bouquet. Decisions regarding refunds and replacements will be made promptly and fairly, at our discretion, and in accordance with your statutory rights under UK consumer law.
Greenford Florist works diligently to fulfil your order with care, skill, and diligence. However, to the extent permitted by law, our liability to you in respect of any order, whether arising in contract, tort, or otherwise, is limited to the value of your order. This includes any direct losses relating to the non-delivery, replacement or refund of goods. We are not liable for any consequential, special, or indirect losses, including (but not limited to) loss of enjoyment or missed occasions.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
It is your responsibility to ensure all recipient data, including names, addresses and contact information, are accurate and complete. Greenford Florist cannot be responsible for incomplete or incorrect information provided by you at the time of order.
Upon receipt, recipients should follow any care instructions provided. Flowers should be kept in fresh water and away from direct sunlight, heating, or other adverse conditions to preserve their freshness and longevity. We are not responsible for damage or deterioration to products resulting from improper care after delivery.
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, transport interruptions, or supplier failures. In these cases, we will take all reasonable steps to minimise any disruption and to contact you with an update or alternative arrangements.
We process personal information in accordance with our Privacy Policy and in compliance with current UK data protection legislation. The information you provide is used solely for processing your order, arranging delivery, and fulfilling our contractual obligations to you. We will never sell your personal details to third parties. Please see our Privacy Policy for further details on how your data is used and your rights as a data subject.
All text, images, trademarks, and content displayed on the Greenford Florist website are the intellectual property of Greenford Florist or our licensors, unless otherwise stated. No part of the website or its content may be reproduced, copied, modified, or used in any form without our express written consent.
Greenford Florist reserves the right to amend these Terms & Conditions from time to time to reflect changes in law, business practices, or operational requirements. Updated versions will be posted on our website and will take effect immediately upon publication. It is your obligation to check the latest version prior to placing each new order. Continued use of the website and placing further orders constitutes acceptance of the revised terms.
These Terms & Conditions, and any contracts resulting from orders placed with Greenford Florist, are governed by and will be interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or require clarification on any part of these Terms & Conditions, please refer to the customer service information provided on our website. Our staff are happy to assist with your enquiries regarding flower delivery in Greenford and surrounding areas, and to address your rights, concerns, or order-specific issues in detail.
Thank you for choosing Greenford Florist for your flower delivery needs across Greenford and the surrounding local areas. We appreciate your custom and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
